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Data Driven Performance Management
Introduction
Welcome (4:21)
Overview of the Course (15:25)
What everyone should know about KPIs
The Course Roadmap
Strategy
1.1 Performance Terminology (4:00)
1.2 The Performance Architecture (10:31)
Hierarchies
Strategy Formulation
Purpose & Passion
Goal Setting
2.1 Setting Goals (14:44)
2.2 Methodologies (9:00)
2.3 Balanced Scorecard Perspectives (11:57)
2.4 Financial Objectives (13:28)
2.5 Customer Objectives (14:38)
2.6 Internal Objectives (11:46)
2.7 Learning & Growth (11:55)
2.8 Strategy Maps (16:50)
KPIs & Targets
3.1 Building Metrics (13:34)
3.2 Naming Conventions (7:53)
3.3 Creating KPI Definitions (6:46)
3.4 Types of KPIs (4:48)
3.5 Lead vs Lag (13:22)
3.6 Selecting KPIs (7:23)
3.7 Target Setting*
3.8 Practical Example (15:01)
Initiatives
4.1 Identifying Initiatives (10:20)
4.2 OKRs (Smart Objectives) (18:49)
4.3 Measuring Initiatives (16:17)
4.4 Set up and Prioritize (19:17)
Processes
5.1 Processes Explained (11:14)
5.2 Process Optimisation (21:42)
5.3 The 5 Step Methodology (13:47)
5.4 Cascading Processes with KPIs (45:22)
5.5 Process Cheat Sheets (8:37)
5.6 Integrating Processes with Strategy (12:53)
Scorecard Alignment & Cascading
6.1 Alignment (12:34)
6.2 Cascading Methods (20:38)
6.3 Scorecards (48:12)
6.4 Detailed Scoring (7:24)
Data, Reporting & Feedback
7.1 Understanding data sources (15:39)
7.2 Automation with Business Intelligence (20:31)
7.3 Data Automation Planning (13:27)
7.4 Reporting to Exco with RAG Strategy Maps (11:50)
Bonus Materials
How value is created (Doodle video) (7:10)
How your job adds value (Doodle video) (9:30)
Smartsheet: How to use your KPI Scorecards
Smartsheet: How to create a system to manage OKRs
1.2 The Performance Architecture
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