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What everyone should know about KPIs
Introduction
Welcome & meet the Course Guide (3:48)
Videos & Content
1. Overview of Performance (4:22)
2. What bad looks like (5:18)
3. Data. Metrics and Key Performance Indicators (7:22)
4. The Types of Work and KPIs (10:10)
5. Building a Scorecard (7:13)
6. Calculating the overall Score and what it means for You (8:49)
Conclusion
Roger's final words including what comes next (2:54)
Wrap-up & Feedback
6. Calculating the overall Score and what it means for You
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