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Cost To Serve
Overview
1.1 Introduction to Cost to Serve (21:19)
1.2 Course Roadmap (4:37)
1.3 Roll out Methodology (4:38)
Process Discovery
2.1 Customer facing activities (16:48)
2.2 Visual Allocation Model (9:35)
2.3 Data Planning (6:50)
Master Data Tagging
3.1 Master data Model (10:01)
3.2 Customer Master (10:20)
3.3 Payroll Master (7:17)
Allocation & Assumptions
4.1 Chart of Accounts (14:09)
4.2 The Role of Timesheets (16:56)
Data Extraction
5.1 Data Extraction Files & Formats (13:41)
5.2 Extracting Financial Data (9:09)
5.3 Converting Allocation Drivers into Minutes (8:49)
5.3 Converting Allocation Drivers into Minutes
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